Reference

elevens4d Privacy Policy for Indonesia

The elevens4d Privacy Policy explains what we collect when you open an account, use the mobile lobby, or connect DANA, OVO, GoPay and QRIS, and why each record…

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elevens4d elevens4d Privacy Policy for Indonesia
REQUEST HELP

Get Privacy Policy Help From Your Account

A clear contact route matters when a phone check, wallet reference or account detail needs attention.

Account contact Use the support route linked to your account for a Privacy Policy question. Tell us whether the issue concerns phone verification, a DANA receipt, a QRIS reference or another record, and we can keep the request focused on the relevant data.
Wallet query For an OVO, GoPay, bank transfer or virtual account concern, share the payment reference rather than a full wallet password. We use that reference to identify the related record, check its status and explain what the Privacy Policy permits us to retain.
Access issue If you cannot reach your account, contact us through the site path available to you and state that the request concerns privacy. Avoid sending login credentials; we may ask for a verification step before discussing personal data or changing account details.
DATA HANDLING

What Our Privacy Process Covers

We treat privacy as an operating task rather than a page hidden from account holders. Our process separates account details, device signals, cookie preferences and payment references so a request can be…

Account details

We collect the information needed to create and maintain your account, such as a phone number and verification result. We use it to recognise your account and handle access requests, while asking you to keep contact details accurate when you request a change.

Device signals

When you move from a mobile login into the lobby, technical details such as browser type, device settings and connection data may be recorded. These signals help us detect unusual access and diagnose a session problem without treating them as your payment credentials.

Cookies

Cookies can remember a session, preserve a selected setting and help us understand whether the Privacy Policy page opened correctly. You can manage cookie controls through your browser, although restricting them may affect login continuity or the way account pages load.

Wallet security

A DANA, OVO, GoPay or QRIS reference is used to match a payment status with the right account. We do not ask you to place a wallet password in a support message, and we may request account verification before discussing a transaction record.

Retention

We retain account, security and transaction records for the period needed to operate the account, resolve disputes and meet applicable obligations. When a record is no longer needed for those purposes, our handling follows the retention approach described in this Privacy Policy.

Change requests

You can ask us to correct an inaccurate phone detail, clarify a stored record or explain how a cookie is used. Send the request through the account support path, identify the relevant data, and complete any ownership check required before we make an account change.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often from Indonesian account holders. They cover account creation, mobile sessions, wallet references, cookies, retention and requests for changes, so you can understand the data path before opening an account. Where access or eligibility matters, the answer remains subject to local law.

It covers account details, phone verification, device and browser signals, cookies, support messages and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains why we use those records, how long they may remain and how you can contact us.

You provide the account details requested during the account path, including a phone number and any verification response required for access. We use those details to identify your account and handle requests. Please check each entry before submitting it, because an incorrect number can delay account support.

Yes. The Privacy Policy covers the payment reference and status connected with your account when you use DANA or QRIS. The wallet provider may separately handle its own records under its terms. We ask for a reference when checking a mismatch, not your wallet password.

Cookies can keep a session connected, remember a selected setting and help us identify whether an account page loads correctly on your phone. You can adjust cookie controls in your browser. Blocking some cookies may interrupt login continuity, but it does not give us your wallet password.

Start through the support path connected to your account and name the detail that needs correction, such as a phone number or profile entry. We may ask you to complete an ownership check before changing it. This protects your account from an unauthorised request.

We keep account, security and transaction records for as long as needed to provide account support, investigate disputes and meet applicable obligations. The period can differ by record type. When you ask about retention, identify the record so we can explain its treatment under the Privacy Policy.

Yes. Use the contact route shown on the elevens4d site and state that your message concerns the Privacy Policy. Ask about the specific data point, cookie or wallet reference you are considering. We will use the available support path, and account eligibility depends on local law.

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